PRIVACY
POLICY.

ZARGES Inc. ("ZARGES," "we," "us," or "our") respects your privacy. This policy explains what information we collect through zargesusa.com, how we use and share it, and the choices and rights available to you.

Information We Collect

We collect information you provide directly to us, information collected automatically when you use our site, and information from third parties who help us operate our business.

• —Contact details — name, email, phone, organization, and mailing address submitted via our contact form, quote requests, or account registration.
• —Order information — billing and shipping address, payment method (processed by our payment provider; we do not store full card numbers), and order history.
• —Inquiry details — the content of messages you send us, including procurement, custom configuration, or military/government program details.
• —Newsletter signup — your email address if you subscribe to product and field updates.

• —Device and usage data — IP address, browser type, pages viewed, referring URLs, and time spent on site.
• —Cookies and similar technologies — see our Cookie Policy for details on the categories of cookies we use and how to control them.

How We Use Information

We use the information we collect to:

• —Process and fulfill orders, including shipping, invoicing, and customer support.
• —Respond to inquiries submitted through our contact form or by phone/email.
• —Evaluate and process military, government, and commercial procurement requests.
• —Send order confirmations, shipping notifications, and — where you've opted in — product updates and promotional communications.
• —Improve our website, products, and customer experience.
• —Detect, prevent, and address fraud, security, or technical issues.
• —Comply with legal obligations, including export control and government contracting requirements.

How We Share Information

We do not sell your personal information. We share information only as necessary to operate our business:

• —Service providers — payment processors, shipping carriers, our customer relationship management platform (Insightly), and email/hosting providers who process data on our behalf under contractual confidentiality obligations.
• —ZARGES Inc. affiliates — including ZARGES GmbH (Germany) for order fulfillment, warranty administration, and manufacturing coordination.
• —Government and regulatory bodies — where required for export control (ITAR/EAR) compliance, government procurement, or to comply with law, subpoena, or legal process.
• —Business transfers — in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

Cookies & Tracking

We use cookies and similar technologies to operate our site, remember your preferences, and understand how visitors use zargesusa.com. For a full breakdown of cookie categories, purposes, and how to manage your preferences, see our Cookie Policy.

Data Retention & Security

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including order records retained for warranty administration (up to 10 years, matching our case warranty period) and tax/accounting obligations.

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, or disclosure. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing.

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, gives you additional rights, including the right to opt out of the "sale" or "sharing" of personal information. Visit our CCPA / Do Not Sell or Share My Information page to submit a request.

To exercise any privacy right, email info@zargesusa.com or call 704-357-6285. We will verify your request and respond within the timeframe required by applicable law.

Children's Privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

International Users

ZARGES Inc. is headquartered in the United States, and our servers and service providers are primarily located in the US. If you access our site from outside the US, your information will be transferred to and processed in the US, which may have different data protection laws than your jurisdiction.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last Updated" date at the top of this page. Continued use of our site after changes take effect constitutes acceptance of the revised policy.